PRIVACY POLICY

PRIVACY STATEMENT

Fullsend Fest 2027
21–23 January 2027 | Whanganui, New Zealand

Last updated: September 2026

Fullsend Fest ("Fullsend Fest", "we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Statement explains what personal information we may collect, why we collect it, how we use and protect it, who we may share it with, and your rights under the Privacy Act 2020.

1. Who We Are

Fullsend Fest is a sports and music festival held in Whanganui, New Zealand.

For the purposes of the Privacy Act 2020, Fullsend Fest is the organisation responsible for the personal information covered by this Privacy Statement.

If you have any questions about how we handle your personal information, you can contact us using the contact details provided at the end of this statement.

2. What Personal Information We Collect

Depending on how you interact with Fullsend Fest, we may collect personal information such as:

Your name
Email address
Phone number
Team name and team information
Player names and registration details
Information required to determine eligibility for a sporting competition
Information provided through volunteer applications
Information submitted through contact or enquiry forms
Ticket or booking information
Transaction or payment-related information provided through third-party ticketing or payment providers
Information you provide when communicating with us
Photographs, video and other recordings captured at Fullsend Fest
Other information reasonably necessary to organise and operate the Festival

We only seek information that is reasonably necessary for the purposes for which it is collected.

3. How We Collect Personal Information

We may collect personal information when you:

Purchase or use a Fullsend Fest Festival Pass
Register a team or player for a sporting competition
Apply to volunteer
Contact or communicate with us
Submit information through our website
Purchase merchandise or other Fullsend Fest products
Attend or participate in Fullsend Fest
Provide information to us through another person or organisation involved in organising the Festival

Where reasonably possible, we will collect personal information directly from the person it relates to.

Where personal information is provided to us by someone else, such as a team organiser providing information about players, we may use that information for the purposes described in this Privacy Statement and will take reasonable steps to meet our obligations under the Privacy Act 2020.

4. Why We Collect Personal Information

We may collect and use personal information for purposes including:

Processing Festival Pass purchases and registrations
Processing Sport Pass and team registrations
Managing sporting competitions and fixtures
Confirming participant eligibility
Communicating important Festival information
Contacting teams, participants, volunteers or ticket holders about changes to the Festival
Managing event entry and attendance
Organising volunteers and Festival operations
Managing safety, security and emergency situations
Providing customer support and responding to enquiries
Processing purchases and transactions
Managing merchandise orders
Improving the Festival and our services
Promoting and marketing Fullsend Fest
Meeting legal, regulatory and administrative requirements

We will not generally use your personal information for purposes that are unrelated to the purpose for which it was collected unless permitted or required by law.

5. Providing Your Personal Information

Providing personal information may be necessary for certain Fullsend Fest activities.

For example, we may need certain information to process a sporting registration, contact a team, issue a ticket, organise volunteers or respond to an enquiry.

You may choose not to provide information where it is optional. However, if information that is necessary for a particular service or activity is not provided, we may be unable to provide that service or process the relevant registration or request.

6. Who We May Share Your Information With

We may share personal information where reasonably necessary to operate Fullsend Fest.

Depending on the circumstances, this may include sharing information with:

Ticketing providers, including Ticketmaster, where relevant to Festival Passes
Payment and transaction providers
Sporting officials, organisers or competition administrators
Relevant venues and venue operators
Contractors and service providers assisting us with Festival operations
Technology or website service providers
Professional advisers where reasonably necessary
Emergency services or other authorities where required for safety or by law
Government agencies or regulatory bodies where required or authorised by law

We will only share personal information where there is a legitimate reason to do so and, where applicable, in accordance with the Privacy Act 2020.

7. Ticketing & Payment Information

Festival Passes are sold through Ticketmaster.

Where you purchase tickets through Ticketmaster, information relating to your ticket purchase may be collected and processed by Ticketmaster in accordance with its own privacy statement and terms.

Where payments are processed through third-party payment providers, your payment information may be handled directly by that provider.

Fullsend Fest does not need to receive or retain your full payment card details where the payment is processed securely by a third-party provider.

8. Photography, Video & Media

Fullsend Fest is a public event and photographs, video and other recordings may be taken throughout the Festival.

By attending or participating in Fullsend Fest, you acknowledge that you may appear in photographs, video footage or other recordings captured by Fullsend Fest or its authorised photographers, videographers or media partners.

We may use this material for purposes including:

Promoting Fullsend Fest
Social media
Advertising and marketing
Website content
Festival recaps and highlights
Editorial or media coverage
Future promotional material
Archival purposes

Where reasonably practicable, we may provide notices at relevant event areas where photography or filming is taking place.

If you have a concern about identifiable photography or video footage of you, please contact Fullsend Fest using the contact details below.

9. Marketing Communications

We may use contact information to communicate with you about Fullsend Fest, including important event updates, registrations, announcements and promotional information where permitted by law.

Where we send electronic marketing communications, you may unsubscribe using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important information relating to a ticket, registration, competition, booking or other service you have requested from us.

10. Website Information & Cookies

When you use the Fullsend Fest website, certain technical information may be collected automatically by the website or services used to operate it.

This may include information such as your IP address, browser type, device information, pages visited and other technical information.

The Fullsend Fest website may also use cookies or similar technologies to help the website function, understand website usage and improve the user experience.

The specific cookies or analytics services used on the website may change from time to time.

Where required, any third-party services operating on the website may collect information in accordance with their own privacy policies.

11. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include appropriate administrative, technical and physical safeguards and limiting access to personal information to people who reasonably need it.

However, no method of storing or transmitting information can be guaranteed to be completely secure.

12. How Long We Keep Personal Information

We will keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

13. Accessing & Correcting Your Information

You have rights under the Privacy Act 2020 to request access to personal information that Fullsend Fest holds about you and to request that inaccurate or incomplete information be corrected.

To request access to or correction of your personal information, contact us using the details below.

We may need to verify your identity before providing access to or changing personal information.

We will deal with requests in accordance with the Privacy Act 2020.

14. Privacy Complaints

If you believe Fullsend Fest has not handled your personal information appropriately, we encourage you to contact us first so that we can investigate and try to resolve the issue.

You also have the right to make a complaint to the Office of the Privacy Commissioner if you believe your privacy has been breached.

More information about your privacy rights and making a complaint is available from the Office of the Privacy Commissioner.

15. Children & Young People

Some Fullsend Fest attendees and participants may be under 18.

Where personal information relating to children or young people is collected, we will handle that information in accordance with the Privacy Act 2020 and take reasonable steps to protect it.

Where required, a parent, guardian or other authorised person may be involved in registrations or other activities involving minors.

16. Information Collected From Other People

A team organiser, parent, guardian, employer, organisation or another person may sometimes provide personal information to Fullsend Fest about another individual.

For example, a team organiser may provide the names and registration information of players on their team.

Where we collect personal information indirectly, we will take reasonable steps to ensure the person concerned is made aware of the collection, the purpose for which the information is collected, who may receive it, and their rights to access and correct the information, unless an exception under the Privacy Act 2020 applies.

17. Overseas Providers

Some of the third-party services used to operate Fullsend Fest may store or process information outside New Zealand.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure is made in accordance with the Privacy Act 2020.

Third-party providers may also have their own privacy policies governing how they handle information.

18. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to our practices, technology, services or legal requirements.

The latest version will be published on the Fullsend Fest website.

19. Contact Us

If you have any questions about this Privacy Statement, want to request access to or correction of your personal information, or have a privacy concern, please contact Fullsend Fest.

Fullsend Fest
Whanganui, New Zealand

Website: https://www.fullsendfest.co.nz/

For privacy enquiries, please use the contact details provided on the Fullsend Fest website.